service desk assists customers with incident resolution or service request management, it creates and manages departmental knowledge, it offers self-service for customers who want to resolve incidents quickly and independently, and it provides metrics on the team and the tool's effectiveness.
Cloud computing has become a common term over the last decade, but the service sometimes creates confusion. With all the new cloud options and the phrase “as a service” seemingly tacked onto everything imaginable, it’s helpful to take a step back and look at the differences between the main types of
The data that your company creates, collects, stores, and exchanges is a valuable asset. Safeguarding it from corruption and unauthorized access by internal or external people protects your company from financial loss, reputation damage, consumer confidence disintegration, and brand erosion.
Information technology management (IT management) is the process whereby all resources related to information technology are managed according to an organization's priorities and needs. This includes tangible resources like networking hardware, computers and people, as well as intangible resources l